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Asked a question 9 months ago

The cloudnine app has been changed & after that I am unable to see details of my child in the app .I can’t see the old consultation & last week consultation in the app & vaccinations history is also unavailable’s so difficult …please upload my child details.. cloudnine app is always having some issues in it now they have deleted my child’s details since birth .how can I get this problem resolved

Where am I?

In Cloudnine Mamas Community you can ask and answer questions and share your experience with others!


We regret the inconvenience you are facing with accessing your child's details.
You can view the VACCINATION AND CHILD DETAILS as follows.

  1. You can go to the side menu(top left 3 horizontal lines), 
  2. click on Manage Profile and scroll down to VACCINATION and access all the records, here on top right corner you have an option to change the profile
  3. You can go to MY BOOKINGS to view all the child's bookings, here on top right corner you have an option to change the profile
  4. You can also change profile by using SWITCH ACCOUNT OPTION
  5. If you are still unable to do that, please write to 26

Please share your phone number, child's name and MPID in that email and we will help you right away!


Hello, thank you for reaching us and regret the inconvenience caused. We will provide an update on the above challenges soon. Thank you for your patience.
@Tech Team on Cloudnine11 
Best Regards,
Team Cloudnine